Política de reembolso

At Kanji Brand, we want you to be completely satisfied with your purchase. However, in the unlikely event that you are not satisfied or simply wish to request a refund for your order, please do so within 20 days of receiving the order.

Refund Procedure

  • To request a refund, please send a formal request by email to our Customer Service Department at info@kanjiusa.com with your name, order number, item that you want to refund, and the reason for the refund request.

  • We will respond to your email with instructions for returning the item(s) back to us.

  • Please include the original invoice/packing slip that was included inside of the box with your order and a note stating the reason for the refund request. This ensures a much faster refund process. If the package shows up and we have no other information, it could cause a delay in your refund.

  • All products must be in the same condition they were received in (unused, unwashed, unaltered, and with original packaging).

  • Custom Embroidered Belts are not eligible for refund.

  • We do not accept refund for used or damaged items, under any circumstance.

  • Shipping is not refundable and we do not pay for shipping an order back.

  • Once we have received your returned merchandise, we will issue a refund back to your credit card or PayPal account (depending on the form of transaction) for the purchase price of the item, minus a 20% re-stocking fee, within 4-8 days.