Order support
Check eligibility before sending an item, keep every return in original condition, and contact support with the order details before shipping anything back.
Before checkout
Embroidery and artwork are made from the submitted order details and are not eligible for return or exchange under the current policy. Confirm spelling, language, side, thread color, size, and uploaded files before checkout.
For a standard item, begin the return or exchange request within 20 days of receipt. The item must remain unused, unwashed, unaltered, and in its original packaging.
Include your name, order number, the item involved, and the reason for the request. Wait for return instructions before shipping, and include the original invoice or packing slip with the parcel.
Original shipping is non-refundable and return shipping is paid by the customer. Eligible returns are subject to a 20% restocking fee. Eligible exchanges do not carry that fee, but re-shipping charges apply.
Returned merchandise is checked after arrival. Once an eligible return passes inspection, the refund is issued to the original payment method within the policy's stated 4–8 day processing period.
Contact support promptly if an item arrives damaged, defective, incorrect, or different from the confirmed customization. Keep the packaging and send clear photos so staff can compare the delivered item with the order record.
Common questions
No. Custom embroidered belts are final sale under the current refund policy. Contact support promptly if the delivered item is damaged, defective, incorrect, or differs from the confirmed order.
An eligible return must be unused, unwashed, unaltered, and in its original packaging. Review the size guide before removing tags or using the belt.
Contact support first and wait for instructions. Sending an unidentified parcel can delay review and does not guarantee return approval.
An approved refund is issued to the original payment method after the merchandise is received and passes inspection.
Next step
Review the official policy before sending an item. It controls eligibility, fees, required condition, and refund timing.
