Refund Policy

Returns & Exchanges

Because Kanji Global ships internationally, we do not accept returns or refunds for change of mind, preference, accidental orders, or similar discretionary reasons after delivery.

Defective, damaged, or incorrect items
Please contact us within 30 days of delivery with your order number and photos showing the issue. Once confirmed, we will arrange an exchange or refund. We cover return shipping for defective, damaged, or incorrectly sent items.

Size exchanges
We accept size-exchange requests within 30 days of delivery for standard products that are unused, unwashed, unaltered, and returned with all tags, accessories, and original packaging. Exchanges are subject to stock availability. Customers are responsible for international return shipping for size exchanges.

Items not eligible for return or exchange
Custom-embroidered, personalized, made-to-order, or otherwise customized products, except where defective, damaged, or sent in error.
Products that have been worn, washed, soiled, altered, damaged, or have an odor.
Items returned without prior contact and approval.

Refunds
After we receive and inspect an eligible defective, damaged, or incorrect return, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Processing times vary by payment provider.