Shipping and Returns

Shipping Policy

 

Free Shipping Offer:

 

• We offer free shipping to the Continental United States and the UK on all orders over $150.

• Exclusions: Free shipping excludes Hawaii, Alaska, and US territories. Additional exclusions may apply for remote areas within the UK.

 

International Shipping: 

• We provide fast international shipping using FedEx.

• Order processing takes approximately 3-5 business days. Shipping times vary based on location.

• Shipping rates are calculated at checkout, based on your order total, destination, and FedEx rates.

• Each shipment includes a complimentary gift-box for the belt.

• A tracking number will be provided once your order has been shipped.

 

Damages and Loss:

 

• If your package is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue.

 

Returns & Exchanges

 

General Policy:

 

• We strive for your complete satisfaction with our products. If you wish to return or exchange an item, please follow the guidelines below.

• Returns and exchanges must be initiated within 20 days of receipt.

• Notify us via email before returning or exchanging any items, including the original invoice and a note explaining the reason for return or exchange.

• Items must be in their original condition: unused, unwashed, unaltered, and in original packaging.

 

Custom Items:

 

• Custom embroidered belts are final sale and cannot be returned or exchanged.

 

For Returns:

 

• A 20% restocking fee applies to all returns, excluding shipping costs.

• Refunds are processed within 4-8 days after items pass our quality check and are credited to the original payment method.

 

For Exchanges:

 

• Items eligible for exchange must be new, unused, and in original packaging.

• No restocking fee is charged for exchanges, but a re-shipping fee will apply.

 

Contact Us:

 

• If you have questions about our shipping or return policies, please contact our customer service team. We value your business and feedback.